Table Of Content
Standard Response time is 15 working days from receipt. Let me start off by saying that we are familiar with all forms of travel and have cruised on several different lines. We are pretty relaxed traveller and have an easy going attitude towards those travelling plans. We know that there are times when things don't always go as planned and that is to be expected when travelling anywhere. We were actually on the Escape when it was grounded in the Dominican recently and thought that Norwegian did a pretty good job handling that situation. The communication broke down with getting everyone on an airplane, but I'm not sure that was Norwegian's doing per se.
Is there a customer service email for NCL?
It’s important to remember that not all complaints will have the same outcome, but being assertive and organized will help you present your case effectively. Norwegian is fully committed to providing you and your travel companions with the best cruise experience. Guests requiring special accommodations must fill out the Guest Special Needs Request Form. This form helps us understand your disability and/or special needs requirements to adapt your cruise with personalised accommodations. Once you have submitted the form, Norwegian Cruise Line Access Desk will respond within 72 hours.
Pre-cruise Guest Services
I have 5 months until the sailing and greatly regret booking again with NCL and also recruiting new cruisers to book with them. Their crap defies common decency so look elsewhere and save yourself a headache. Remember to stay proactive and persistent throughout the process. Now that you understand the importance of following up on your complaint, let’s move on to Step 6, where we explore seeking assistance from consumer protection organizations if needed.
Passengers furious over cruise removing Antarctica from itinerary - Business Insider
Passengers furious over cruise removing Antarctica from itinerary.
Posted: Tue, 13 Feb 2024 08:00:00 GMT [source]
Premium Air (Customized Air Arrangements)
Filing a complaint with Norwegian Cruise Line can be a complex process, but by following these steps, you can increase the likelihood of a successful resolution. Remember, the key to a successful complaint is to be organized, clear, and persistent throughout the process. After gathering all the necessary information, the next step is to contact Norwegian Cruise Line directly to voice your complaint.
The Newest Ships at Sea
The only thing that we did not appreciate is how their employees were being exploited. I noticed fairly quickly that all the servers, attendees cooks, housekeepers were from very poor countries. The only white faces who were part of the crew was the captain, entertainment, and onboarding. I gathered rather quickly that these employees were working long hard hours. I started asking questions and researching and found that the majority of employees work 12 plus hours a day, 7 days a week, with no days off for 8 months straight!
I regret to say that my experience with this cruise line was deeply disappointing. The crew's attitude was consistently poor, with minimal effort to provide satisfactory service. Most facilities, including the bar and common areas, were inexplicably closed for the majority of the voyage. While the food was passable, it failed to make up for the overall lack of quality service. Glad I know now and will never step on this cheap cruise line again. Start by gathering all the necessary information related to your issue.
Wedding Packages
The reason the cruise line hires crew from poor countires is to avoid labor laws so they can work the crew like animals and pay them very little. I will no longer be supporting a franchise that exploits people. Follow up on your complaint regularly, politely seeking updates and a timeline for resolution.
Get a FREE $250 Credit with CruiseFirst
NCL provides multiple avenues for communication, ensuring that you can reach out in a way that is most convenient for you. Dine, dance, laugh, and relax with onboard activities, premier entertainment, and unforgettable shore excursions. Consumer protection organizations can act as intermediaries between you and the cruise line, advocating for your rights as a consumer.
Norwegian Cruise Line Reviews
Once this credit is used we will probably never sail with them again. They put us on indirect flights which take many more hours than direct flights. Also, they can only book flights with 2 days before and after the cruise departure and arrival. With 200 dollars more, we can buy much better two round-trip flights with more flexibility. What made it even worse was that the air promotion eliminated us from free upgrade of stateroom.
NCL while giving a FCC for another booking for one year, refuses to extend the Nest cruise credit beyond Dec. 31. I am at the point that I am willing to forfeit the $125 Cruise Next certificate and the 50% FCC for the cancellation if NCL can't handle or communicate any better. The level you and I are being treated at doesn't warrant me being a customer and if we are treated this way you can be assured we aren't the only ones. Our award-winning ships are designed for you to enjoy as you choose while cruising to beautiful destinations around the world. Add a wide range of superb dining options and spectacular entertainment and you’ll experience your best vacation ever.
With the purchase of one deposit you will receive a $100 onboard credit and if you purchase up to four deposits, you will receive $500 onboard credit. Contact one of our personal cruise consultants if you have any questions about how to redeem your CruiseNext Certificate. Both ships are past their life and both need to be refurbished or junked. Most of the windows & beariers around the ship was milky and could not take a picture through them.
No comments:
Post a Comment